Refund policy
Refund Policy
30-Day Returns
We accept returns within 30 days of delivery.
EU customers are also entitled to a 14-day statutory cooling-off period.
Return Conditions
To be eligible for a return, items must be:
- Unworn and unused
- With original tags attached
- In the original packaging
- Accompanied by proof of purchase
How to Start a Return or Exchange
Go to:
My Account → Orders → Request a Return
Select the item(s), choose a return reason, and submit your request.
For exchanges, please include:
SKU + Color + Size + Quantity
Example:
USPUSHT0920DG30 + Black + 32 + 1
Free Return Shipping
Approved returns qualify for free return shipping.
A return label and instructions will be sent by email after approval.
Refunds
Once your return is received and inspected, your refund will be issued to the original payment method within 7 business days.
No Return Fees
PULI does not charge:
- Return handling fees
- Restocking fees
- Refund processing fees
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately so we can resolve the issue.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom items
- Gift cards
- Perishable goods
- Hazardous materials
- Final sale items
Lost Returns
Please keep your tracking receipt until the return process is complete. PULI is not responsible for packages lost in transit.